Discovering unexpected water damage at your property can be an overwhelming, stressful and costly process. Selecting a skilled restoration company that can remedy the problem properly is key to successfully restoring the space back to its pre-damaged condition. CleanBright Surface Restoration, based out of Latham, NY, has been a top rated water damage restoration company for areas throughout the greater Capital Region for almost two decades.
Common Causes of Water Damage
Water damage can be caused by a multitude of issues. Some of the common reasons why we get called are:
- Sump pump failure
- Ice jams
- Pipe bursts
- Faulty appliances, such as dishwashers and refrigerators
- Storm damage
- Clogged gutters
- Plumbing issues
- Sewage backups
- Malfunctioning hot water heaters
The Process of Water Damage Restoration
When water damage and flooding occurs, it’s important to begin the water damage restoration process as soon as possible to contain the impact of the damage and decrease the likelihood of mold growth. This is why CleanBright offers 24/7 emergency flood cleanup services and can typically be on site within 60 minutes or less.
Once our team is contacted, we will:
- Conduct an inspection and water damage assessment
- Begin water removal and extraction
- Dry and dehumidify the impacted area
- Clean and sanitize the affected area
- Remediate mold when applicable *Note: a mold assessment needs to be done by a third party mold assessor before remediate can commence
- Restore the damaged area and begin the rebuild process (if need be)
Water Damage Insurance Claims
A credible restoration company will have extensive experience working with insurance companies, when applicable. Since 2007, our experienced team has been working with insurance adjusters and are highly trained in using software and specific paperwork often required by insurance companies. We strive to communicate effectively, advocating for the property owner along the way, to ensure that the insurance claim covers every area of damage, from water mitigation to mold remediation and the reconstruction of the space. Our goal is to make the process as seamless and smooth as possible for the property owner.
Commercial Water Damage Cleanup
Our team has been trusted by many local business from Schenectady to Lake George and everything in between. We handle everything from flood cleanup to water damage rebuilds responding quickly to ensuring your business opens back up as soon as possible.
Learn More About Our Commercial Services
Water Damage Rebuild Services
With many of our water damage restoration projects, customers desire a full rebuild of the damaged area. We will carry out the project from start to finish, leaving behind the hassle of finding multiple companies to complete each part of the job.
Learn More About Our Reconstruction ServicesFrequently Asked Questions About Water Damage
How quickly can CleanBright respond to a water damage emergency?
CleanBright offers 24/7 emergency flood cleanup and can typically be on-site within 60 minutes or less throughout the Capital Region. Acting quickly limits the spread of damage and reduces the chance of mold, which can begin growing in 24–48 hours.
What does the water damage restoration process involve?
CleanBright follows a six-step process: (1) inspection and water damage assessment, (2) water removal and extraction, (3) drying and dehumidifying the affected area, (4) cleaning and sanitizing, (5) mold remediation when applicable, and (6) restoring and rebuilding the space. A third-party mold assessment is required before any mold remediation can begin.
What are the most common causes of water damage you see?
The most common causes are sump pump failure, ice jams, burst pipes, faulty appliances like dishwashers and refrigerators, storm damage, clogged gutters, plumbing issues, sewage backups, and malfunctioning hot water heaters.
Will my insurance cover water damage restoration?
It depends on your policy and the cause of the loss, but CleanBright has worked directly with insurance adjusters since 2007 and is trained in the software and documentation insurers require. The team advocates for the property owner to help ensure the claim accounts for every area of damage, from water mitigation through mold remediation and reconstruction.
Do you handle both the cleanup and the rebuild?
Yes. CleanBright takes water damage projects from emergency extraction through full rebuild, so you don’t need to hire separate companies for each phase of the job.
What areas do you serve for water damage restoration?
CleanBright is based in Latham, NY and serves the greater Capital Region — including Albany, Troy, Schenectady, Clifton Park, Saratoga Springs, Glens Falls, Queensbury, Lake George, and Hudson — plus parts of western Vermont such as Bennington and Manchester.
Water Damage Restoration Projects
Albany, NY: Commercial Water Damage Restoration
CleanBright Surface Restoration responded to a commercial water damage emergency at an office building in Albany, NY after a flood. We handled water extraction, structural drying, and moisture control—then completed a full rebuild to restore the space to its original condition.
View Project Photos
Saratoga Springs, NY: Water Damage Restoration after Pipe Burst
After a pipe burst in a Saratoga Springs home, CleanBright Surface Restoration responded to extensive water damage affecting the kitchen and multiple first-floor rooms. Our team mitigated the damage quickly to prevent further loss and began the restoration process right away.
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Clifton Park, NY: Flooded Basement due to Failed Sump Pump
We received a call for water damage restoration in Clifton Park, NY for flooding due to a sump pump failure. All water damaged materials were removed, the dry out was completed over 3 days using turbo fans and dehumidifiers, and then our team completed the full rebuild of the basement.
View Project PhotosOur Water Damage Restoration Service Areas
Our service area covers the greater Capital District and beyond.
- Albany
- Altamont
- Ballston Spa
- Bethlehem
- Burnt Hills
- Castleton-on-Hudson
- Catskill
- Clifton Park
- Cohoes
- Colonie
- Delmar
- Duanesburg
- East Greenbush
- Glens Falls
- Guilderland
- Hudson
- Lake George
- Latham
- Malta
- New Lebanon
- Niskayuna
- Queensbury
- Rensselear
- Rotterdam
- Saratoga Springs
- Schenectady
- Schuylerville
- Scotia
- Troy
- Voorheesville
- Waterford
- Westmere
- Wilton
We also service some locations in Western Vermont, such as Bennington and Manchester.
Get Your Free Water Damage Restoration Estimate Today!
In need of the water damage mitigation services listed above? Call us at or contact us for a free estimate.