Water Damage Restoration, Mold Remediation & Rebuild Reviews
While most homeowners and commercial property owners hope they never need our services, when water or mold damage occurs, there's no one else they'd rather have on their side. Read our customer testimonials and learn why CleanBright Surface Restoration is a leader in mold remediation and water damage restoration throughout the Albany NY region and surrounding areas, including Troy, Schenectady, Latham, Clifton Park, Saratoga Springs, Lake George, Amsterdam and Hudson.
You can also check out our reviews on Google, Angi, and Yelp, or leave us a review of your own.
You can also check out our reviews on Google, Angi, and Yelp, or leave us a review of your own.
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We had an emergency situation with water in the basement after our water heater broke, which led to other issues and was just a total nightmare. I was frantically calling places to help and I was having difficulty finding anyone available. I was starting to feel hopeless. Then I reached Matt at CleanBright Surface Restoration. From the second I spoke to him, I could tell this was the company I wanted to help resolved this. You can tell right away that this is a professional company that knows what they are doing. He listened to me explain the situation, gave guidance and said he could come for a consultation the next day. When he arrived, he looked at everything thoroughly, was very clear about what needed to be done and why, and let us ask a ton of questions. He was always patient and let us ask all the questions we had. The demolition/water mitigation was done the next day and after about a week our basement was clean, dry and ready for reconstruction. Matt was in contact with us every day during the process. We were always informed about the timeline for the job and next steps. He was always available when we called and if we missed him, he called right back. If you are thinking about using this company for any of their services, don't hesitate to do so. Matt and his team are super professional, very kind people who will do a great job with whatever your project is. I have recommended them to a ton of people and will continue to do so with confidence. Thank you!!!
Sher
Water Damage Restoration / Queensbury, NY
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I am so thankful that Matt was referred by my friends. Matt, the owner and Dustin his right hand man were so wonderful. Matt came in and explained what was needed and how he was going to implement in order to bring my basement to a place I had never seen before. He lived up to his word, which during my whole flood experience, is not the norm with other contractors I had engaged in other areas. Matt would stay in contact with me every day, let me know when someone was coming out and took the time to talk with me, which I am a talker, to ensure I was completely satisfied with what was going to happen each visit. Hopefully, I will not need to have this service performed again, BUT if I do, Matt is on my bulletin board to immediately call. I am TOTALLY satisfied with he and his team's service.
Karen J.
Water Damage Restoration / West Sand Lake, NY
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It was an absolute pleasure to work with Matt and his company CleanBright Surface Restoration! Matt and his crew did a mold remediation project at our family's lakehouse. Specifically, we discovered (after taking down a drop ceiling and removing old paneling) mold on the ceiling joists and on the walls of our lakehouse basement from a previous water issue. Matt explained to me the mold remediation plan and also gave me an accurate timeline for the work to be done. His quote was reasonable and competitive. I am very happy with the quality of the work done. In fact, it turned out better than expected! Matt stands out amongst other contractors that I have dealt with over the years in that he is always punctual, always easy to get a hold of, and communicates throughout the project. A really nice guy and very professional, I would not hesitate to recommend Matt and his crew to anyone.
Krista D.
Mold Remediation / Averill Park, NY
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Matt and his company of professionals were awesome! I called about my mothers bathroom disaster and he was there in an hour! Showed up when he said he would and was knowledgeable and helpful about the process including working with our insurance! He was honest, trustworthy and fair! I highly recommend this business!
Marylou V.
Water Damage Restoration / Latham, NY
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Exceptional results from an honest and diligent contractor! After a relative in Troy, NY passed away at home, our family (all of whom live downstate or outside of New York) searched for a contractor who could perform a whole house cleanout and then remediate years of accumulated tar and nicotine buildup from the interior of the house (our relative was a heavy smoker). We met Matt from Cleanbright Surface Restoration early in our search, and he proved to be a real blessing. He was courteous, genuinely compassionate, and so easy to work with. He gave us a very reasonable quote for the job and then spent the better part of 2 weeks with his crew, clearing everything out of the house and the two garages on the property, removing the carpeting and cleaning the nicotine coating from the interior surfaces of the house, and then priming the walls and ceilings with a primer/sealer. We also had him replace a damaged acoustic tile ceiling in the living room with drywall, and he even did some minor plumbing work for us. He was so trustworthy and professional throughout the entire process that we didn't hesitate to leave the house keys with him during the project. The results were amazing - a complete transformation of the home, all at the agreed price! We're so happy that we hired Matt and his company; we feel truly lucky that we found a contractor who was so reliable and honest and did such a great job! We can't recommend Cleanbright highly enough, and we certainly know who to call if we need additional work done at the house. Many thanks to Matt and his hard-working crew! They're the best!
Terry
Remediation & Rebuild / Troy NY
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Matt and his team turned a living nightmare into an extremely manageable experience--and even had me smiling. They quickly addressed the issues I was having in my home, and demonstrated a level of customer service, flexibility and homeowner empathy that you don't often find these days. I couldn't recommend a better restoration service!
Stephanie B.
Mold Remediation / Albany NY
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Our sump pump died and our basement flooded. Matt, owner, of Cleanbright and his crew were fantastic. He and the whole crew were polite, professional and great to work with. He communicates very well and handled things with my insurance company. They had all the equipment to dry out the basement after removing sheetrock. They replaced it and repainted and moved stuff back into place. Thanks to his quick response we avoided any mold or mildew issues. On top of everything else they were very neat and clean. You would never know there had been an issue.
Chris B.
Water Damage Restoration / Albany NY
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After a basement flood and a horrible experience with another company, I found CleanBright and reached out to Matt. After describing my predicament, he immediately came out to my home, inspected my basement, and gave me a reasonable quote for the needed work to remove wet insulation and debris, dry my basement, and treat exposed wood with a solution to prevent mold. Matt and his team were phenomenal in both their work, professionalism, and simply being pleasant to speak to. CleanBright will be my go to company any time I require any of the list of services they provide.
Steve G.
Water Damage Restoration / Ballston Spa NY
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I called Matt on a Saturday afternoon when we discovered the problem. He was there within the hour. Checked the moisture damage and gave us an explanation of what he would do and an estimate. He set machines up right away to begin handling the situation. From dealing with the mold and removing drywall, carpet, doors, etc. to the rebuild, Matt and his crew were great! Matt communicates with the customer extremely well and and offers options along the way. He and his crew are total professionals with high standards. You may see other companies advertising constantly, but Matt is the guy to call when need help. I would recommend him without reservation.
Judy W.
Water Damage Restoration / Melrose NY
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Matt was and his team were amazing! To begin with he responded to my voicemail within 5 minutes and said he would come look at my situation in 1 hour. He was there in the said 1 hour. He looked at the damage I had and said he would leave to go get men and equipment from another job and return in 1.5 hrs. And, again he returned in the promised amount of time. By the end of the afternoon all the wet carpet had been removed, furniture moved and mold discovered. He suggested a mold expert (I had no idea who to call), called him and set it up for him to contact me. Once the mold expert came and did his inspection and issued his report Matt and his team returned and followed the report to safely and appropriately remove all the moldy materials. After that work was done, several days of dehumidifiers running and a follow up onsite review and report by the mold expert giving the all clear Matt and his crew started rebuilding my basement. He had good suggestions and the work was completed to my wishes and satisfaction! I found Matt to be honest, trustworthy and committed to making my finished basement the way I wanted it. He stayed in constant touch via text with me and got back to me quickly answering and questions I had. After the initial disaster discovering my flood I felt very fortunate to have found CleanBright Surface Restoration because with 1 phone call they did it all. From soup to nuts as they say. I would highly recommend Matt and his company.
Gail G.
Water Damage Restoration, Mold Remediation & Rebuild / Scotia NY
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